Data deletion

How to request deletion#

• Email hello@quami.dev with the subject “Data deletion request”.
• Send it from your Connect account’s email address. If you have no account, tell us the phone number or email address the data relates to.
• Say what you want deleted: your whole account, specific projects or numbers, or the data about you.

Before acting we may ask you to confirm the request from that address or number, so nobody can delete someone else’s data. We complete the deletion within 30 days and email you when it is done.

Sendo Connect accounts#

Deleting a Connect account removes:

• your email address and sign-in data;
• your projects, API key hashes, signing secrets and webhook URLs;
• the records of your connected numbers (and we stop relaying and billing them);
• delivery metadata, which expires on its own after 7 days anyway;
• any webhook still pending delivery.

We keep billing records (invoices and payment history) for as long as tax and accounting law in Guatemala requires; Recurrente keeps your payment data under its own policy.

To delete only some projects or numbers, name them in your email. You can also disconnect a number from your app with sendo.accounts.disconnect, which stops relaying and billing it. Before closing the account, disconnect your numbers or move them to your own Meta app: once the account is closed, their webhooks are no longer relayed.

Deleting your Connect account deletes nothing in your own app’s database: Sendo stores your messages and contacts there, under your control.

If you wrote on WhatsApp to a business that uses Sendo Connect#

• We don’t keep your messages. Connect holds a webhook’s content encrypted only until it is delivered to the business’s app, at most 24 hours, and never logs it. Delivery metadata (time, number, status, attempts, latency) holds no content and is deleted after 7 days.
• Your conversation is kept by the business you wrote to, in its own systems. To have it deleted, contact that business directly: it decides what it keeps.
• If you don’t know how to reach it, or want us to confirm we hold nothing about you, email hello@quami.dev with your phone number and the business’s name or number. We will check, delete anything we find within 30 days and, when we can identify the business, pass your request on to it.

If you connected your WhatsApp Business account with Facebook#

When a business connects its WhatsApp Business account through Quami’s Meta app (Quami Connect), Facebook Login is used only to authorize that connection. Quami doesn’t store your Facebook profile or the business access token; only the IDs of the WhatsApp Business account and of the connected number, as part of the customer’s project.

To remove the app’s access, in Facebook go to Settings & privacy → Settings → Business integrations and remove Quami Connect. Then email hello@quami.dev so we delete the related records, as described above.

The live demo#

Demo conversations stay only in your browser tab: close it to delete them. The per-IP counters expire on their own after 2 days.

Contact#

Deletion requests and questions: hello@quami.dev or +502 5944 7562. More details in the privacy policy.