Terms of service

What we provide#

• Sendo is the open-source library @quami/sendo and the component registry served from sendo.quami.dev. It is free. The MIT license governs your use of its code, including its absence of warranty; these terms don’t change it.
• Sendo Connect is an optional paid service in which Quami acts as the Meta Tech Provider for your app: your customers connect their WhatsApp numbers through Quami’s Meta app (Embedded Signup), and the relay forwards their webhooks to the URL you register, signed with your own secret. Sending still goes directly from your server to Meta.
• The website, the docs and the live demo are provided as they are, to help you evaluate and use Sendo.

Accounts#

To use Connect you need an account in the panel (app.sendo.quami.dev), opened with an email address you control. You are responsible for your API keys and signing secrets, for everything done with them and for keeping your account’s email address current. If you think a key or secret was exposed, rotate it in the panel and tell us at once at hello@quami.dev.

Acceptable use#

You must use Connect, and make sure your customers use it, in compliance with:

• the WhatsApp Business Policy, Meta’s Commerce Policy and Meta’s other terms for the WhatsApp Business Platform;
• the laws that apply to you and your customers, including privacy, consumer protection and anti-spam laws.

In particular, you must not:

• send spam or unsolicited messages, or message people who have not agreed to hear from the business;
• use Connect for products or services that Meta’s Commerce Policy prohibits, or for illegal, fraudulent or deceptive purposes;
• send malware, or try to break, overload, probe or bypass the security of the relay, the panel or other customers’ projects.

You are responsible for your customers’ use of the numbers connected to your project. We may suspend a project or number that breaks these rules or that Meta flags, and will tell you why unless the law or Meta prevents it.

Data and privacy#

Your app’s data stays in your database. For webhooks relayed by Connect we act on your behalf, as described in the privacy policy: bodies are held encrypted only until delivered (at most 24 hours), never logged, and delivery metadata is kept for 7 days. You are responsible for informing your end users and having a legal basis to process their messages. If your app handles sensitive data, such as health information, use your own Meta app instead of Connect.

Fees and billing#

• Connect is billed per connected number per month, at the price shown on the pricing page and in the panel when you subscribe. Sendo itself is free, and Quami never charges for messages.
• Meta bills WhatsApp message costs directly to the owner of each WhatsApp Business account, not through Quami.
• Payments are processed by Recurrente, under its own terms.
• Creating your account starts a free 14-day trial, no card required. If no payment method has been added when it ends, the account enters the 7-day grace period described below and is then suspended.
• If a payment fails, you get a 7-day grace period, with warnings by email and in the panel. After it, the project is suspended: the relay keeps queuing webhooks for their 24-hour window but doesn’t deliver them, and Connect API calls (number signup and disconnect) are refused. Paying lifts the suspension immediately and anything still inside its 24-hour window is delivered; older webhooks are lost.
• Disconnecting a number (from your app or in the panel) stops relaying and billing it. Fees already paid are not refunded, except where the law requires.
• We may change prices with at least 30 days’ notice by email; the change applies from your first billing period after the notice.

Availability and changes to the service#

We work to keep Connect available and to deliver every webhook, retrying for 24 hours, but we don’t guarantee uninterrupted service. Connect depends on Meta’s platform, and Meta may change or restrict it, or suspend numbers or apps, on its own. We may change features; when we reasonably can, we will give notice before removing something you rely on.

No warranty#

To the extent the law allows, the website, the demo and Connect are provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement.

Limitation of liability#

To the extent the law allows, MIDI, S.A. is not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, data or business, arising from the use of the website or Connect. Our total liability for any claim related to Connect is limited to the fees you paid us for Connect in the 12 months before the event that caused it. Nothing here limits liability that the law does not allow to be limited.

Termination#

You can stop using Connect and close your account at any time: disconnect your numbers and write to hello@quami.dev (see Data deletion). We may suspend or close an account that breaks these terms, doesn’t pay after the grace period, or when Meta or the law requires it. When an account closes, we stop relaying its webhooks and delete its data as described in the privacy policy. Clauses that by their nature should survive (amounts owed, no warranty, limitation of liability, governing law) survive termination.

Governing law#

These terms are governed by the laws of the Republic of Guatemala. Any dispute will be submitted to the competent courts of Guatemala, unless the law where you live as a consumer gives you the right to sue elsewhere.

Changes to these terms#

We may update these terms. We will post the new version here with a new date and, if the change matters to Connect customers, email them at least 30 days before it applies. If you keep using Connect after that, you accept the new version.

Contact#

Questions about these terms: hello@quami.dev or +502 5944 7562. MIDI, S.A., Guatemala.